Target Audience
This activity was developed for physicians including Eisenhower medical staff along with nurses and ancillary staff.
Learning Objectives
At the conclusion of this activity, participants should be better able to:
- Describe key drivers of patient experience and their impact on clinical outcomes
- Apply effective communication strategies, including active listening and patient-centered explanations, to improve patient experience and outcomes
- Identify methods for monitoring patient satisfaction and techniques to optimize patient-centered care
Faculty
Eric Leroux, MD, MBA Senior Vice President
Chief Medical Officer
Chief Quality Officer
Eisenhower Health
Rancho Mirage, California
Charles G. Ukpong, MD Medical Director, Eisenhower Hospitalist Group
Internal Medicine GME Faculty
Eisenhower Health
Rancho Mirage, California
Assistant Clinical Professor
University of California, Riverside
Riverside, California
Accreditation
The Annenberg Center for Health Sciences at Eisenhower designates
this live activity for a maximum of
1 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation
in the activity.
Provider is approved by the California Board of Registered Nursing, Provider #13664, for 1 contact hour.
To receive credit for education contact hours outside of the state of California, please check with your state board of registered nursing for reciprocity.
Disclosure Statement
It is the policy of the Annenberg Center for Health Sciences to ensure fair balance,
independence, objectivity, and scientific rigor in all programming. All individuals with the
potential to impact the content of an accredited education activity are expected to identify and
reference off-label product use and disclose relationships with ACCME-defined ineligible
companies.
The Annenberg Center for Health Sciences assesses relevant relationships with its instructors,
planners, managers, and other individuals who are in a position to control the content of CE
activities. All relevant relationships that are identified are thoroughly vetted by the
Annenberg Center for fair balance, scientific objectivity of studies utilized in this activity,
and patient care recommendations. The Annenberg Center is committed to providing its learners
with high-quality CE activities and related materials that promote improvements or quality
in healthcare and not a specific proprietary business interest of a commercial interest.
In accordance with the Accreditation Council for Continuing Medical Education Standards, parallel
documents from other accrediting bodies, and Annenberg Center for Health Sciences policy, the
following disclosures have been made:
Disclosures
Eric Leroux, MD, MBA No relationships to disclose.
Charles G. Ukpong, MD No relationships to disclose.
The faculty for this live activity has disclosed that there will be
no
discussion about the use of products for non-FDA approved applications.
All other individuals in a position to control the content of this CE activity have no relevant financial relationships to disclose.
All of the financial relationships listed for these individuals have been mitigated.
The ideas and opinions presented in this educational activity are those of the faculty and do not
necessarily reflect the views of the Annenberg Center and/or its agents. As in all educational
activities, we encourage practitioners to use their own judgment in treating and addressing the
needs of each individual patient, taking into account that patient's unique clinical situation.
The Annenberg Center disclaims all liability and cannot be held responsible for any problems
that may arise from participating in this activity or following treatment recommendations
presented.
Our Policy on Privacy
Annenberg Center for Health Sciences respects your privacy. We don’t share information you
give us, or have the need to share this information in the normal course of providing the
services and information you may request. If there should be a need or request to share this
information, we will do so only with your explicit permission. See Privacy Statement and other
information at https://annenberg.net/pages/privacyPolicy.php
Contact Information
Annenberg Center for Health Sciences
39000 Bob Hope Drive
Dinah Shore Building
Rancho Mirage, CA 92270
[email protected]
Phone: 760-773-4500
Fax: 760-773-4513
8 AM – 5 PM,
Pacific Time, Monday – Friday
